Terms & Conditions

1. Introduction

Welcome to singhaoes. These Terms and Conditions govern your access to and use of our AI integration services, workflow audits, training programs, and governance frameworks (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

These Terms constitute a legally binding agreement between you ("User", "Client", or "you") and singhaoes ("we", "us", or "our"). If you do not agree to these Terms, please do not use our Services.

2. Definitions

• "Service" refers to all AI integration solutions, workflow audits, training programs, governance frameworks, and related consulting services provided by singhaoes.
• "User" or "Client" means any individual or business entity that accesses or uses our Services.
• "Agreement" refers to these Terms and Conditions, along with any additional service agreements or contracts.
• "Content" includes all materials, documentation, training materials, reports, and deliverables provided as part of our Services.
• "Platform" means our website, applications, and any digital tools used to deliver Services.

3. Acceptance of Terms

By accessing our website or engaging our Services, you confirm that:

• You are at least 18 years of age or the age of majority in your jurisdiction
• You have the legal capacity to enter into binding agreements
• If representing a business entity, you have the authority to bind that entity to these Terms
• You agree to comply with all applicable laws and regulations

4. Service Description

singhaoes provides AI integration services tailored for Thai businesses, including but not limited to:

• Comprehensive workflow audits and process analysis
• Customized department training programs on AI tools and implementation
• Governance framework development and compliance guidance
• Ongoing consultation and support services

Service availability, scope, and deliverables are defined in individual service agreements. We reserve the right to modify, suspend, or discontinue any aspect of our Services with reasonable notice to affected clients.

5. User Responsibilities

5.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable laws, regulations, or third-party rights
• Use the Services to transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the integrity or performance of our Services
• Reverse engineer, decompile, or attempt to extract source code from our proprietary tools

5.2 Information Accuracy

You are responsible for providing accurate, current, and complete information during service engagement. You must promptly update any information that becomes inaccurate or outdated.

5.3 Cooperation

Effective service delivery requires your active cooperation, including timely provision of necessary access, data, and feedback as outlined in service agreements.

6. Intellectual Property

6.1 Our Rights

All intellectual property rights in our Services, including but not limited to methodologies, frameworks, training materials, software tools, and documentation, remain the exclusive property of singhaoes. These materials are protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use the materials and deliverables provided as part of your service engagement, solely for your internal business purposes. This license does not permit you to:

• Resell, redistribute, or commercially exploit our materials
• Modify or create derivative works without our written consent
• Remove or alter any copyright notices or proprietary markings

6.3 Client Data

You retain all rights to your data and proprietary information provided to us. We will use your data only as necessary to deliver the Services and will not claim ownership of your business data or processes.

7. Payment Terms

7.1 Pricing

Service fees are specified in individual service agreements or quotations. All prices are quoted in Thai Baht (THB) unless otherwise stated.

7.2 Payment Methods

We accept payment via bank transfer, company check, or other methods as agreed upon in the service contract. Payment terms and schedules will be outlined in your service agreement.

7.3 Late Payments

Late payments may incur interest charges and may result in suspension of Services. We reserve the right to pursue collection of outstanding amounts through appropriate legal channels.

7.4 Refund Policy

Refund eligibility and terms are specified in individual service agreements. Generally, services already performed or training sessions conducted are non-refundable. Requests for refunds must be submitted in writing within the timeframe specified in your service agreement.

8. Service-Specific Terms

8.1 Workflow Audits

Workflow audits require access to your systems, processes, and personnel. Audit findings and recommendations are based on information available at the time of assessment. Implementation of recommendations remains your responsibility.

8.2 Training Programs

Training sessions are scheduled based on mutual availability. Participants must meet minimum technical prerequisites as outlined in the training curriculum. Training materials are provided for reference but remain our intellectual property.

8.3 Governance Frameworks

Governance frameworks are customized based on your business requirements and regulatory environment. You are responsible for ensuring that implemented frameworks comply with all applicable laws and regulations in your jurisdiction.

9. Disclaimers

Services are provided on an "as is" and "as available" basis. While we strive for accuracy and effectiveness, we make no warranties or guarantees regarding:

• Specific business outcomes or results from implementing our recommendations
• Uninterrupted or error-free service delivery
• Complete accuracy of all assessments and analyses
• Suitability for every specific business context or objective

Our Services provide professional consultation and guidance but do not constitute legal, financial, or regulatory advice. You should consult appropriate professional advisors for specific legal or regulatory compliance matters.

10. Limitation of Liability

To the maximum extent permitted by Thai law, singhaoes shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Business interruption or downtime
• Damages resulting from improper implementation of our recommendations

Our total liability for any claims arising from our Services shall not exceed the total fees paid by you for the specific service giving rise to the claim.

These limitations apply regardless of the legal theory (contract, tort, negligence, or otherwise) and even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless singhaoes, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms or applicable laws
• Your use or misuse of our Services
• Infringement of third-party rights through your use of our Services
• Inaccurate or misleading information provided by you

12. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during service delivery. Confidential information includes business data, processes, strategies, and any materials marked as confidential.

We will not disclose your confidential information to third parties except as necessary to deliver Services or as required by law. Our confidentiality obligations are detailed further in our Privacy Policy.

13. Termination

13.1 Termination by Either Party

Either party may terminate services according to the terms specified in the service agreement, typically requiring written notice 30 days in advance.

13.2 Immediate Termination

We reserve the right to terminate Services immediately if you:

• Violate these Terms or applicable laws
• Fail to make required payments
• Engage in fraudulent or harmful conduct
• Breach confidentiality obligations

13.3 Effects of Termination

Upon termination, you must cease using our materials and return or destroy all confidential information. Payment obligations for services rendered prior to termination remain in effect. Sections of these Terms that by their nature should survive termination (including intellectual property, confidentiality, and limitation of liability) shall continue to apply.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of Thailand. Any disputes arising from or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Thailand.

14.2 Informal Resolution

Before pursuing formal legal action, parties agree to attempt good-faith resolution through direct negotiation. Contact us at [email protected] to initiate informal dispute resolution.

14.3 Arbitration

If informal resolution fails, disputes may be submitted to binding arbitration in accordance with the Arbitration Act of Thailand, conducted in Bangkok, Thailand, in the English language.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and singhaoes regarding the Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any affiliate or successor entity.

15.5 Notice

Notices under these Terms must be in writing and sent to [email protected]. We will provide notices to you at the email address or physical address provided in your service agreement.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to active clients and posted on our website with an updated "Last Updated" date.

Continued use of our Services after changes become effective constitutes acceptance of the modified Terms. If you do not agree with the changes, you must discontinue use of the Services.

17. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us: